Shipping and Return Policy

BY USING OUR SITE OR ORDERING ANY PRODUCT FROM US YOU AGREE TO THE FOLLOWING SHIPPING AND RETURN POLICIES


Shipping Policy

Most orders arrive to the customers in 3-5 business days! Customers will receive an active tracking number once the product is shipped which can be used to track the shipment. Order status can be checked from your account page.

Once an order has been processed and prepared for shipping, a tracking number with the courier details will be emailed to you.

Our average delivery time is 3-5 business days.

Please note shipping windows are estimates provided by the courier and may vary depending on location, service and weather, please allow ample time for your order to arrive.

Baja Covers reserves the right to choose the carrier with whom to delegate packages. Due to safer workplace practices, carriers may not physically tender packages to the recipient or capture signatures.

Back and special orders are subjected to manufacturer production and transfer time, which will be relayed to you prior to order processing.

Here at Baja Covers, we offer free ground shipping within Canada. Some restrictions do apply: Shipments to Northwest Territories, Yukon, Nunavut, certain areas in Labrador and any rural area with very limited access to our couriers might require extra shipping charges.

Certain oversized products might require extra shipping charges.

In the case where your order requires additional shipping charges, you’ll be contacted by our customer service team through either phone or e-mail to get your confirmation on the additional freight charge or a full refund before proceeding with the order.

Shipping Issues

If you notice an issue with your shipment, please contact the courier immediately using the details on the Carrier Contact Information page.

Alternatively, you may also reach out to our help center and we will do our best to assist you to resolve the issue. If your item was lost or damaged by the courier, we will help file a claim on your behalf free of charge.(Lost/Damaged Shipments must be reported to us within a 1-week period from the date of delivery) If the carrier deems the package has been delivered and you believe that it might have been stolen, please file a report with your local authorities.

Please note that in the spirit of supporting safer COVID-19 workplace policies, Baja Covers Canada will not require signature on delivery unless specifically instructed so by the customer. Baja Covers Canada is not responsible for any lost or stolen items. We cannot guarantee the duration of a claim or compensation amount from a courier claim.

Should you find your order damaged, we invite you to contact us immediately. We will not review claims past 5-business days from the date of delivery.

Cancellations

We offer free no-questions-asked cancellations on all orders which have not yet entered the shipping process.

To cancel an item on order, simply reach out to our Customer Help Center and one of our dedicated agents will be happy to assist.

We are unable to revise or stop a shipment after it has entered the shipping cycle. If you wish to cancel an order after the shipping process has begun, we recommend refusing the shipment at its arrival.

Refusing the package could cause it to be placed in a lower queue by the courier and may take up to 30 days to return, additional shipping fees may also apply for refusal of a shipment.

If your package is returned to us due to an error in your address and you would like us to send it out again, then either the shipping costs will be charged for both ways, or the return process will be started and refund will be initiated.


Return & Refunds

1- SUBMIT A REQUEST: Contact us to submit a request

2- RECEIVE RETURN AUTHORIZATION: Receive return authorization (RA) with the exact return address.

3- SHIP IT BACK: Print and attach the shipping label (if applicable) and the RA form to the outside of the box

4- RECEIVE REFUND OR REPLACEMENT: Sit back and relax. After the product has been received and inspected, payment will be refunded back to the original method of payment or a replacement product will be shipped.

We get it, returns happen. At Baja Covers we strive to make it easier for our customers to go through this process. If you’re not completely satisfied with your purchase, simply contact us to submit a request to get the process started.

We stand behind the quality of our products and can return a product within 30-days from the date of delivery (exceptions apply, see below).

Should you wish to open a return, please submit a return request sending an email with pictures of the item at sales@tonneau-cover.ca. Exceptions may apply, see below.

Exceptions:

  • Items which are used, installed, altered by the user, missing original package/components/paperwork are non-returnable
  • Items discontinued or on final sale are non-returnable
  • Items sourced directly from the manufacturer on “special order” may not be returnable or may be subjected to restocking fees up to 20% of the goods purchased.
  • Products which have been discontinued since time of purchase may be eligible for store credit only

You may choose to return your purchase for refund or replacement within 30-days from the date of delivery, any returns submitted after 30-days, will only be eligible for store credits. Please be advised that return freight charges will apply.

All returns will be inspected by our warehouse team before a refund can be issued.

We strongly advise you to inspect the package and take photos for your records before returning to document the original condition of the product, in order to avoid potential complications with inspection.

If the product is damaged or defective on arrival, please send us clear images and we will replace the item at no additional cost.

Replacement of Damaged or Defective Items

If you have received a damaged or defective item upon arrival, please reach out to us to request a replacement within 5-business days.

Any claims made outside of this timeline will be subject to further reviewing process that can take up to 20-business days.

Return Shipping Label

You may use a courier of your preference to ship back the returning item at your own discretion once a return case has been approved or request a prepaid discounted shipping label(s) from us.

Should you wish to use our courier to return a purchase, a label will be created and sent to your email.

If the return is the result of our error, we will cover the cost of the label. If the return is not a result of our error, we will deduct the shipping cost from your refund.

Each return label(s) we provide is linked to a specific returning product/shipment and return authorization code, please ensure that it is clearly attached to the packaging of shipment submitted for return.

Please refrain from returning multiple items in one shipment unless otherwise instructed, or you may not receive the correct compensation.

Refunds

Refunds will be issued to your original form of payment or in store credit. Our processing time for refunds is 3-5 business days but the refund may take up to 2-weeks to be reflected on your bank statement.

If you wish to forego the processing time you may opt for store credit that can be used towards your future purchases.

Warranty

Each product we sell is adherent to different warranty policies. Should you experience a warranty issue with your product during use, please contact us to request for more information on warranty claim procedures.

Please be advised that shipping charges and/or replacement price difference may apply depending on each case.